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Privacy Policy

Privacy Policy

Effective Date: 1/1/2025
Last Updated: 1/25/2025

Twin Cities Homes Realty (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit TwinCitieHomesRealty.com and use our services, including SMS communications.

By using our website, you consent to the practices described in this policy. If you do not agree, please do not use our services.

1. Information We Collect

1.1 Personal Information

When you sign up or interact with our services, we may collect:

  • Full Name
  • Email Address
  • Phone Number (for SMS alerts)
  • Mailing Address (if applicable)
  • Account Login Credentials (if you create an account)

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

  • IP Address
  • Device Type & Browser Information
  • Cookies & Tracking Technologies (See Section 6)
  • Pages Visited & Interaction Data

1.3 SMS & Communication Data

If you opt into SMS messages, we collect:

  • Your opt-in consent
  • Message interaction data (such as replies, delivery status)

2. How We Use Your Information

We use your data for the following purposes:

  • Service Delivery – Providing real estate listings, alerts, and account management.
  • SMS & Email Communication – Sending property updates, promotions, and notifications.
  • Customer Support – Responding to inquiries and resolving issues.
  • Security & Fraud Prevention – Protecting against unauthorized access.
  • Analytics & Improvement – Understanding user behavior to enhance our services.
  • Legal Compliance – Complying with applicable laws and regulations.

📌 We do not sell your personal information.

3. SMS Communications & Opt-Out Rights

By providing your phone number, you consent to receive real estate alerts via SMS.

📌 Message Frequency: Up to 5 messages per week.
📌 Message & Data Rates May Apply.
📌 Opt-Out Anytime: Reply STOP to unsubscribe.
📌 Help & Support: Reply HELP or contact Office@TwinCitiesHomesRealty.com.

We process opt-out requests immediately and ensure compliance with TCPA & CTIA rules.

4. How We Share Your Information

We do not sell your personal data. However, we may share it with:

  • Service Providers & Vendors – To manage SMS delivery, email services, and payment processing.
  • Legal & Regulatory Authorities – If required by law or to protect our legal rights.
  • Third-Party Partners – Only with explicit consent for additional services.

Third-Party SMS Providers: We use trusted providers like Twilio to send SMS messages securely.

5. Your Rights & Choices

Depending on your location, you may have the following rights:

5.1 General Rights

  • Access & Correction: Request a copy of your data and correct inaccuracies.
  • Deletion Request: Request deletion of your personal data.
  • Data Portability: Request a transfer of your data to another service.
  • Opt-Out of Marketing: Unsubscribe from emails and SMS anytime.

5.2 Minnesota Resident Rights & Data Protection

Minnesota residents are entitled to additional data privacy protections under Minnesota Statute § 325M and Data Breach Notification Law (§ 325E.61).

  • No Sale of Personal Data – We do not sell or share your personal data with third parties for marketing purposes.
  • Data Breach Notification – If we experience a data breach that compromises your personal information, we will notify you promptly as required by Minnesota law.
  • Right to Request Information – Minnesota residents may request details about the data we collect, store, and share.

📩 To make a request, contact us at Office@TwinCitiesHomesRealty.com or call 612.314.7293.

6. Cookies & Tracking Technologies

We use cookies to enhance your experience. These may include:

  • Essential Cookies – Required for website functionality.
  • Analytics Cookies – Helps us analyze site usage (Google Analytics).
  • Marketing Cookies – Used for targeted ads (only if applicable).

You can disable cookies in your browser settings.

7. Data Security & Protection

We implement industry-standard security measures, including:

  • Encryption (SSL/TLS) – Secure transmission of your data.
  • Access Controls – Restricted access to personal information.
  • Regular Security Audits – We test our systems for vulnerabilities.

Despite our efforts, no online service is 100% secure. We encourage you to protect your login credentials.

8. Third-Party Links & Services

Our website may contain links to third-party services (e.g., property listing platforms).
We are not responsible for their privacy practices. Please review their policies before sharing personal data.

9. Data Retention Policy

We retain your data only as long as necessary for:

  • Providing services to you.
  • Legal & regulatory compliance.
  • Security & fraud prevention.

You may request deletion of your data at any time (See Section 5).

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect legal changes.

  • Major updates will be communicated via email or SMS.
  • The latest version will always be available on our website.

11. Contact Us

For questions, concerns, or data requests, contact:
📧 Email: Office@TwinCitiesHomesRealty.com
📞 Phone: 612.314.7293
📍 Address: 49 Central Street, Suite 9, Circle Pines, MN 55014

 

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